FAQ
Canaima offers interior design services in base of your requirements and offer a personalize attention to the customer, which means that you will not design online your space, we will do for you accruing all our experience for the best results. In addition, we don't charge hourly fees. With our service, you'll pay a one-time flat fee per room to receive complete design services from our talented Canaima designers.
We assist you during the entire designing process. You can then provide feedback to and communicate with our designers, 24/7! We don't want that you get stuck with technology, we are real humans to help you! Email us anytime at CDR LLC , or call us at +1-346-800-4080 Monday through Friday from 9am to 6pm (CST).
Whether you just need to spruce up your space or are looking to completely transform your home, office, retail store, no project is too big or too small! The flat rate per room model makes it easy for you to add rooms to your design project, or if you prefer to work on one room at a time, that works for us too! We'll help you with every part of your design from the flooring, to the draperies, to the accessories that go on your table. We can help with any interior design project that doesn't require construction!
Our Classic Package is our complete interior design service at our most affordable price. You'll receive 3 First Looks in our Classic tier. Then, you'll select your favorite First Look and work one-on-one with us to complete your space! This package is best for people who want the full interior design experience at an accessible price point.
Our Premium Package is our complete interior design service working with more experience sourcing, numerous First Looks and space planning. You'll receive at least 5 First Looks from designers in our Premium tier. Then, you will select your First Look and work one-on-one with us to complete your space. This package is best for people who want the full interior design experience with our best tools and experience.
We understand this can be tricky! When there is an open-concept floor plan, pricing is determined by each area you want designed. For example, with an open living/dining space, do you want your living area and dining area designed and furnished? If your answer is "Yes, I need design help and want furniture in each of these 2 areas," then you will be charged for 2 rooms.
If you only want your living area designed, you will be charged for 1 room. You can upload pictures of your entire space to achieve continuity between your living area and dining area, but CDR, LLC will only design and source items for your living area.
If you need additional clarification, please send photos of your space, dimensions, and a floor plan to CDR LLC. We are happy to review your space and let you know what the pricing is for your project.
After taking our style quiz and providing some information about your space, you'll launch your design project and begin receiving preliminary style boards, also called First Looks, from CDR LLC. After all your submissions are in (you'll receive First Looks boards), you will pick a winning designer. Then, you'll work one-on-one with your designer to complete the design for your space, and once you've approved the final design, your designer will deliver a Final Design Package that includes your final style board(s), a floor plan, set-up instructions and a shopping list complete with links to purchase all of your products.
A design project typically takes about 2 weeks for a single room project. If you're doing a multi-room project, you'll have 3 additional days per room during the Design Time phase of your project. Need more time? Contact CDR LLC, and we'll extend your timeline.
Delivery depends of each company and/or manufacturer, a lot of products are in stock but please note that specific designers and store takes sometimes up to 6 months to produce and deliver (The information will be provided in advance in case if you choose one of those artistic pieces).
Designers will look at all of the information you've added to your Design Brief about your personal style and your space. It's important to submit a complete Design Brief to best understand the layout and vision for your space. CDR LLC will create an initial First Look based on your preferences, and once you choose your winning designer, you'll have plenty of time to work together to edit that design until it reflects your vision for your space.
A First Look is a preliminary style board, created by a designer and submitted to you for your review during the first phase of your design project. Think of it as a designer's first impression of your space, based on your Design Brief details. Remember, the First Look is not the final design. This is just a jumping off point for you and your selected designer.
Once a project has moved to select the First Look, no other looks will be submitted. At this time, you can comment on the First Looks you've received and let CDR LLC know what you like and don't like about their designs or ask them any questions you may have. We will be able to provide written feedback on how they'll update their designs if you pick them.
No, the entire design process is not completely online - you can easily track your correspondence and interaction with your designers in person and phone.
You will receive at least 3 custom First Look style boards from professional interior designers, one-on-one revisions with your selected designer during Design Time, a Final Design Package which includes your final style board, a floor plan, set-up instructions and a complete shopping list sourced from your designer. Finally, once your receive your shopping list, you will then be granted free use of the Buy for Me concierge service, where your Personal Shopping Assistant will order and track the delivery of everything you want us to purchase from your shopping list.
Pay a one-time flat fee for our complete interior design service. Our Classic Design Package is $220 per room and is everything you need to completely transform your space. Upgrade to our Premium Design Package for $380 per room to gain exclusive access to only our most successful expertise.
Set a furniture and accessories budget you're comfortable with; whether you want to spend $500 or $50,000 on your room, our designers will work within your budget to create a space you'll love.
If you're looking to design a business space, you can select our Commercial Package. After answering a few questions about your project and budget here, someone from our amazing Customer Services team will reach out to you within two business days with your custom quote.
Multi-room projects are for people that have multiple rooms they want to have designed by the same designer. Keep in mind, multi-room projects will only receive First Looks for one room in the project. This room is chosen at your project's launch when you are asked which room you want to work on first. At least 3 designers will submit their First Looks for the room you chose, and then you'll select the designer you want to continue working with to complete your project. Please note, our designers will work on one room at a time to avoid confusion between the designs.
If you have multiple rooms but want each one to be designed by a different designer, you should start a new project for each room you want designed.
Don't worry, we've got you covered! You can reach our Customer Services team 24/7 at CDR LLC . You can also give us a call at +1-346-800-4080 Monday through Friday from 9am to 6pm (CST).
There are a few ways to contact your designers. To send a message to everyone who is participating in your project, simply leave a comment in the Comments section of your Design Brief. To send a private message to a designer during the First Look phase, leave a comment on his or her individual First Look board. During the Design Time phase, you can leave comments directly on the style board by clicking on items and leaving comments. Our designers LOVE hearing your feedback, so don't be shy! Tell your designer exactly what you like, and if you're not a fan of something they put in a Style Board, just let them know.
From the moment you launch your design project to when your final design package is delivered, you have complete access to your CDR LLC. This is a collaborative process between you and your designer, so don't be afraid to leave feedback or ask your designer any questions you may have. You'll always have a CDR LLC Customer Services member on your team, too, so if you run into any issues or have a question along the way.
Yes, you will be able to communicate via email or phone up to 30 days after your Final Design Package is delivered. Have questions after the 30 days has passed? Send us a message at CDR LLC.
If you need to request an extension for your Design Time, please send a message to CDR LLC with your comments. We are happy to give you some additional time!
We give our team 3 business days for the creation and submission of all final design documents. If you do not receive your documents after 3 business days, please contact us at CDR LLC with the name of your project and a note about the situation.
Any questions or comments you have about your final design can be left in the comments section of your Final Design Package page. Our designers want you to have the best experience possible and are willing to go the extra mile to make sure you love the design you receive, so if you have any problems or questions, feel free to ask them within 30 days of the delivery of your Final Design Package. Can't get ahold of your designer? Send us a message at CDR LLC, and we'll help you out!
Your designer can select new options for you if an item is discontinued or is no longer available for purchase within 30 days of receiving your shopping list. After that time, you can reach out to CDR LLC, and our in-house design team can help you find a new option.
Prior to our designers recommending and sourcing the finishing materials, we'll require that you have a professional (i.e. a contractor) measure your space and confirm the quantity needed for proper dimensions/coverage of any specified material.
Absolutely! We offer a concierge service called Canaima Purchaser.
Canaima Buyer is a concierge service used to order and track the delivery of everything you want us to purchase from your shopping list. Canaima Buyer is included in all the packages, and is the hassle free way to finish your project.
It can be a hassle to purchase and track the delivery of all the items from your shopping list. Let us handle it, and we will ensure that you receive the best currently available retail price from each retailer. If you are on a budget, you can buy at your own pace and use Canaima Buyer as many times as you like. And we honor retailer's return policies, so you only end up with the items you love.
It’s easy! Just select the items you want us to purchase from your final shopping list sourced by your designer, and provide shipping information and any delivery instructions. We will then email you a complete invoice that includes the best currently available retail price from each retailer. Once you have paid your invoice, your Personal Shopping Assistant will place your order, and provide you with shipping and tracking information. Before you know it, your project will be complete and you can enjoy your beautiful new space!
1 to 2 days after selecting the items you want us to purchase, you will receive a complete invoice including the best currently available retail price from each retailer. The invoice will include a 17.5% “pass-through” transaction fee that covers the costs of retailers’ shipping charges, applicable sales taxes where required by law and credit card processing fees. Your invoice can be paid online with a credit card.
The service is included in all CDR LLC packages. Any items we purchase on your behalf will include a 17.5% “pass-through” transaction fee that covers the costs of retailers’ shipping charges, applicable sales taxes where required by law and credit card processing fees.
If an item is out of stock or no longer available when you submit your order, your Personal Shopping Assistant will notify you and work with you and your designer to find a suitable alternate. We will adjust your order for any replacement items.
Your Personal Shopping Assistant will ensure that you receive the best currently available retail price from each retailer on your final shopping list. That means if an item is on sale at the time of invoicing, you will be invoiced for the sale price.
Items are shipped directly from retailers to you. CDR LLC does not ship any items nor take title, possession or ownership of any items purchased for you through Buy for Me. Your Personal Shopping Assistant will collect all shipping and tracking information as it becomes available, and you can log into your CDR LLC account to see the shipping and tracking status for each item.
Your items will ship to you based on the item availability and shipping practices of the retailer. Your Personal Shopping Assistant will collect all shipping and tracking information as it becomes available and you can log into your CDR LLC account to see the shipping and tracking status for each item.
Each item you order will be shipped per each retailer’s standard shipping level. If you want expedited shipping, you can indicate so during your order submission. Your Personal Shopping Assistant will let you know which retailers provide expedited shipping, when your items can be shipped and any additional shipping charges.
We are happy to facilitate the return of any items that are returnable per the applicable retailer’s policies. All custom and special orders are not returnable or refundable. Items that are not returnable or refundable will be noted as “Final Sale” on your invoice.
Your CDR LLC Personal Shopping Team is here to help! You can contact us at CDR LLC and we will address any concerns.
As many times as you’d like! You can buy at your own pace to help you finish your space within your budget.
Buy for Me is available for residents of the contiguous United States. For residents of Hawaii and Alaska, your Personal Shopping Assistant will let you know which retailers provide shipping and any additional shipping charges.
Design is very personal and your happiness is our top priority. That is why we provide the CDR LLC Happiness Guarantee. Once you launch your project, at least 3 style boards will be submitted (also known as "First Looks") to you, based on the information provided in your Design Brief. If you are not happy with at least one First Look, you can receive a full refund. To receive a refund, you must contact us at CDR LLC prior to selecting a Designer and within 72 hours of receiving your third First Look. In order to process the refund, we'll need to speak with you on the phone about the First Looks you received and what else we can do to make you happy.
We can help you design your space, however, please keep in mind that all items sourced for you will come from retailers in the United States. Because of this, shipping costs may be higher than usual and any customs or foreign transaction fees associated with the purchases will be additional costs. Please reach out to CDR LLC to learn more.
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